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Unlocking the Customer Value Chain: How Decoupling Drives Customer Disruption

Keynote speaker: Thales Teixeira

Based on years of research visiting startups, tech companies, and incumbents, Harvard Business School’s Thales Teixeira shows how and why consumer industries are disrupted, and what established companies can do about it—while highlighting the specific strategies startups use to gain a competitive edge. Unlocking the Customer Value Chain demystifies how disruption takes place and what companies can do to defend against it.

May 25, 2021
7:30 am - 10:30 am