To move a business from good to great everyone must join together as a team to deliver seamless products and services. Through an engaging and pragmatic presentation, Drs. Peter and Susan Glaser shared their latest research-based communication tools to close to 100 Institute members this week as part of the Institute’s Member Education Program series. Attendees learned how to use the three decision-making models – Command, Consultive and Consensus – to foster creative thinking, encourage on point communications based on trust and respect, and build consensus, coalition and support from all personality types and diverse positions. To learn about how collaborative leadership can help your business, click here.