Customer Care, it IS Better for Business!
Customer care is the premier tool to ensure your success as both a small and large business in the modern world. Customers being satisfied with both the purchase and sales process is key to…
Learn MoreCheers to Entrepreneurs and their Small Businesses!
The week of April 29th – May 5th is National Small Business Week! This is the week that entrepreneurs of small businesses are nationally celebrated. This year’s award ceremony will be held in Washington, D.C.…
Learn MoreKeeping it in the Family – The Unique Dynamic of Family Businesses
According to the Conway Center for Family Business, more than 30% of all family-owned businesses survive into the second generation, with only 12% still viable into the third generation. What obstacles must family businesses overcome…
Learn MoreTo Be Diverse or Not to Be Diverse…Can That Really Still be the Question?
Diversity and inclusion are definitely trending topics in all aspects of our life, but what does that really look like in business today? With the definition in mind, diversity is going beyond just race…
Learn MoreWhat Small Businesses can Gleam from Super Bowl Ads
Those Patriots…Those Eagles! What a game! Those Doritos…Those Bud Lights! What did you buy? That's a Super Bowl for you. And the action continued during the commercial breaks, with many people interested in what companies…
Learn MoreNew Year’s Resolution: Embrace Entrepreneurship and Our SBDC Services!
A few of our very own consultants were recently featured on WDVE’s Pittsburgh Sunday Morning to talk about existing services and budding opportunities for small business owners and aspiring entrepreneurs at the University of Pittsburgh…
Learn MoreThinking Big, Working Small – The Power of Collaboration
The power businesses have when they come together is vast. When companies with different backgrounds and experience work together, they can provide each other with great knowledge, which each can then apply to future business…
Learn MoreHow Focusing on Employee Experience Can Lead to More Sales and Higher Profits
Did you that know happy employees equate to happy customers? The Institute for Entrepreneurial Excellence at the University of Pittsburgh recently held a member event that spoke to the Hospitality Quotient (HQ): How Employee Experience…
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