Hospitality Quotient (HQ): How Employee Experience Impacts Customer Experience by Susan Salgado

Speaker: Susan Salgado

When: Wednesday, November 15, 2017

Time: 7:30 - 10:30 AM

Where: Regional Learning Alliance, Cranberry

Susan Salgado joined forces with Danny Meyer’s Union Square Hospitality Group in 2003 as its first Director of Culture and Learning after studying the restaurant group’s organizational culture as the basis for her Ph.D. dissertation; in 2010 Salgado and Meyer formed Hospitality Quotient together. Throughout her tenure with the organization Salgado’s focus has been on building and sustaining culture through effective leadership and creating employee systems and infrastructure to support the hospitality culture. Come share Salgado’s passion and energy for harnessing effective leadership strategies that place importance on both your employees and your customers.

For event and registration details, please contact Tara Gerek at tgerek@innovation.pitt.edu.